4 ways to Wow your customers and make they addicted to your services

PGet a return client can seem somewhat like finding the fountain of youth for most freelancers. Each freelancer wants to show, but most freelancers have trouble getting them./PPFreelance web design clients are particularly variable. Once you are done with your web design work, many customers see no further need for your services. If you don’t do something about it quickly, they forget you. when it comes time to hire a Web designer again, it will probably use someone else./PPFortunately, it doesn’t have to be this way. You can get some machinery in order to improve your chances of getting repeat business./PPIMG class=”frame” alt=”repeat-business1″ src=”http://www.photo-natural.com/wp-content/uploads/2014/04/wpid-repeat-business1.jpg” width=”600″ height=”400″/PPIn this post, I’ll share four steps which will keep your name for your customers and help them to remember you for their next Web design project./PPIf you liked this post, you can also improve your Customer Service principles 6 very effective Make Your Clients Happy./PPYou will not repeat business if you don’t have a satisfied customer the first time around. No one would like to repeat a bad experience./PPSo, if you want to get repeat business (and who doesn’t?), are extra with your web design projects. Make sure that you:/PListen carefully to what the customer wants.Get a clearly defined scope.Use a written agreement.The project on time or (better yet) asked.PWhen it comes to repeat business, such as reliability and quality of work count things. A lot./PPAlso, make sure you work with you the client experience as pleasant as possible. Let them the utmost respect and courtesy./PPIMG class=”frame” alt=”repeat-business2″ src=”http://www.photo-natural.com/wp-content/uploads/2014/04/wpid-repeat-business2.jpg” width=”600″ height=”400″/PPA way to really impress a client is to take small extras that with their Web design project./PPNo, I’m not suggesting that your big ticket items for free give away. But if you know of something that will really help the client and don’t take up much of your time, why not add in? Be sure to tell the customer and explain how they will benefit./PPMaybe you know of some plugins that will make their life easier. Maybe you could you could make the site just a little more SEO friendly than what they asked (without fundamentally changing the concept of the website). Or, maybe you could them toward their blog a blogger so they can get up and go./PPOften customers do not know enough about Web design to ask for this touches specifically, but including them with your services makes your web design service look better than your competitor service./PPThis step sounds obvious, but it’s easier said than done./PPMost freelancers start planning to remain in contact with their customers, but after a few months their efforts taper off. After a year, the former client only a memory./PPWhile you don’t want to bully of a former client (daily emails are a “no,” unless they voluntarily just subscribed to your newsletter), you don’t want to waste either the relationship. Here are some tips to help you stay in touch:/PSTRONGSearch and friend your clients about social media./STRONG Social media interactions are a great way to keep your name for the client.STRONGRecognize special occasions./STRONG Many social media packages track special occasions. Facebook is known for birthday reminders. LinkedIn lists promotions and other career-changes.STRONGSubscribe and read their blog./STRONG An occasional comment on posts that interest you.STRONGAttention./STRONG Your customer can ask a question through social media or post about a necessity on their blog. Be ready to assist.PWhat you want to develop, is a long-term professional relationship exists. So, do not be discouraged if you don’t immediately repeat business./PPEven with a healthy long-term relationship there is no guarantee that a former client will return to you with their future business./PPThey may have forgotten how the two of you (your relationship with the former supplier/customer) met. They may assume that you’re too busy to do anything more for them. Or, there may be other reasons that they overlook you./PPOne way to generate Repeat business is to ask for it. Simply contact your client and let them know that you are available and are willing to share their future needs./PPThe right frequency to do this seems to be about once per quarter (every three months). If you do it more often, you can also come across as desperate. If you wait any longer, you may miss opportunities./PPIf you send an email, don’t forget to point out the benefits to the customer. Make your communications personal and relevant to each client./PPHere is a sample email that you could send:/PBLOCKQUOTE readability=”26″PDear [former Client],/PPCongratulations on your recent business expansion. I noticed on your blog that you merged with [XYZ Company]. Best wishes on this new business venture./PPBy the way, I thoroughly enjoyed working on your Web design last fall. I would like the opportunity to work with you again./PPRight now, I’m putting together my freelance schedule for the summer. You have no upcoming projects, I’d like to include in my schedule./PPBased on past experiences that I know it’s summer schedule will fill fast, but if you can get back to me on [date], I’ll be sure to record your project./PPIf you don’t have anything now, that’s fine also. Give me a call when you have something already done so./PPBest regards,/PP[Your Web Designer]/P/BLOCKQUOTEPOf course, you would customize this e-mail message for your own situation. Whatever you do, don’t send a form e-mail to all your former clients-they will probably be able to tell and that will make you look bad. Do not send the same email address each time you ask either more work./PPAsk for the business community and generally staying in touch will you apart from the vast majority of freelancers, that will do nothing at all to reach their former clients./PPIn fact, if paying enough attention to your customers, they won’t be able to find that level of service of any other Web Designer. They come back to use your services over and over again-almost like they addicted to your services (in a good way, of course)./PPHow you encourage repeat business? Share your tips in the comments./PPpublished 2nd April 2014 by Laura Spencer/PPLooking for hosting? WPEngine provides secure managed WordPress hosting. You get expert WordPress support, automatic backup and caching for fast page loads. Visit WPEngine./PASIDE class=”author”IMG class=”avatar avatar-200 photo” alt=”” src=”http://0.gravatar.com/avatar/465f308f8a3e4dfdb2902ef05be5a1a3?s=200d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D200r=G” width=”200″ height=”200″PLaura Spencer is a freelance writer with over 20 years of experience to write. Laura has managed her own writing business since 2002, and her current writing specialties include: business writing, copywriting and Web content./PTweetPSubscribe to our STRONGweekly newsletter/STRONG chalked full of useful tips, techniques and design goodies. We have STRONG20,000 +/STRONG loyal readers and counting! Even we will send you a free e-book (Freelance designer’s Guide to Multiple income Streams) and a $ 10 discount on our most popular product the Freelance Starter Kit./P/ASIDE
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